Hi Maddy,
Thanks for reply again appreciate your patience in resolving this.
As per your first point: I have maintained the standard duration SRV_RF_DURA in the response profile.
As per your next point in the date duration SRV_RF_DURA is maintained
The date rule is also maintained.
As per the next point in the date profile IT000000000001 the date type SRV_RFIRST is assigned the date rule SRV_0001 is also assigned the current time is also checked.
In the reference object for the date profile I have added the SERWI
Also maintained the screen area service for date type SRV_RFIRST
Next in the date type duration I have maintained the below.
However still no luck with the first response by and due by
The service profile and response profile are also not getting determined please advice further.
I have not added the required set type to the product investigation please advice if I do need to do it.
Kind Regards
Atul