Hello Maddy,
Hope you are doing great!
Check if this links can help you:
http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/01/320bd270e84f419953906fe8050ed1/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/a4/ec5f5be99246b49c0655ee7971c465/content.htm
Regards,
Caíque