Hi Vijay. There are alot of really cool features you actually can do with the CRM WebUI from a user experience perspective, such as modifying the look and feel, reducing the number of clicks for sales to get to the information they need faster, and also modifying the UI to include only the features that are needed. I have some cool examples to show you around this, if these are the types of features you need. You can see my blog here and here is my profile with contact info http://scn.sap.com/people/pete.lagana. thx!
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