Our requirement is such that we will need to link the Historic Emails (text or excel) to Complaints or Service Requests and we will have to upload emails from data file to SAP CRM system. This data has to be linked to the corresponding Complaints or Service Requests which needs to show up under the Transaction History Tab.
↧
Need help in Uploading Historic Email from data file (text or excel) to SAP CRM system.
↧