Re: Disabling IC Web Client Context Buttons

Hello,

you can deactivate buttons through SPRO setting :--

SPRO->CRM->Interaction Center WebClient->Basic Functions->Communication Channels->Define Toolbar Profiles

Here you can customize the toolbar profile, copy default and modify the z profile based on your requirement later you can assign it to functional profile under business roles.

And,

you can find the code for buttons in component CRMCMP_IC_FRAME . Open Pages with Flow Logic header_jscripts.js. check function wsb_handler.

you will find code for all buttons there.

Please check ,you may find something here.

Thanks,

Amit