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Re: From Id not displaying in work center e-mail in CRM Web UI

Hi Atul,

 

No problem at all.

Firstly, to achieve your requirement i.e. defaulting the email address to logged in user's email ID. I think you can enhance component 'CRMCMP_CCS_EML' view 'MailHeader' method 'DO_PREPARE_OUTPUT'.

You have to carefully enhance this method if you are going for this approach. If you see, there isn't any context node, but at runtime a node 'MAIL' is added to controller. You have to read attribute 'GT_DEFAULT_FROM_ADDRESSES' and set its value to the email address.

I found a BADI too 'CRM_IC_PRCSCTRL_BADI', you may implement this but not sure which method and parameter needs to be manipulated.

 

About SO28 tcode, have you configure ERMS profile? If not then you have to create one you could copy the standard one. Search SCN / SAP market place I am sure you will find helpful document to configure ERMS.

 

Regards,

Sanjay


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