Dear experts
Recently the "Add to favorites" button in top right corner in our CRM system disappeared by some users. However, some other users can still use this button. At first there were 2 or 3 users complaining that the button disappeared, but within the last week it became more and more users.
So I started the investigation of this issue and found out, that I can reactivate the button by doing the following:
Go to "Personalize" -> "Personalize Settings" -> "Tag clouds and favorites" -> "Enable Favorites"
Can someone tell me why or how the default settings could have been changed for a couple of users? Furthermore I need to know where I can set this as default for all users again.
Any help will be appreciated! Thanks in advance.
Kind regards
Jann