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EMRS : Custom attribute not getting updated in "Factbase "

Hi Experts ,

 

  I have  requirement were i need to add 2 new custom fields in erms attribute section . These attribute values are obtained from the mail and are used in

erms rule to determine the  responsible group depending on the condition in the rule which in turn is used to form an business activity.

 

The value of these two new attributes are not populated in the service_manager->factbase .

 

This is leading of failure of the rule's in all case . 

Could anyone please tell how to set the value of the custome attributes in service_manager->factbase ?

 

 

Thanks in advance.

 

Regards..

Sonal


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