Update: I just ran a test in our system after setting up the BP cleansing case. None of the data (name, address, etc.) was actually merged between two contacts. However, the system did archive the "source" contact and created a relationship- "Replaces / Is Replaced By" between the two Contacts. I'm not sure why the actual data was not merged between the Contacts or if SAP intended for the system to behave this way for Contacts. Please help!
Thanks,
s.d