Hi experts,
following situation: I copied the IC Agent Profile and changed the starting page to worklist.
If I search with worklist and open an order and click end (CTI buttons), the last search attributes will be displayed. That's fine for me. But, if I start the search from a saved search open an order and click on end (CTI buttons) the search attributes before the saved search will be displayed. It sounds strange, but it is :-). But my problem, I can't find the difference between the implementations. Is anyone able to give me a hint? I tried debugging,inbound plugs, do_prepare_output, do_init_context...
Thanks in advance Stefan