Dear Experts,
Can any one let me know in inicident management process in sap crm 7.02 EHP2.
I do not see any entry in the first response by and due date by fields
please advise.
1.I am populating the SLA based on categorizations, in cat schema I have assigned the service product which has the service profile and the response profile.
2.please also let me know availabilty times should only be set for service provide BP or it should be for sold to party and the requester BP as well.
3.also once I enter the requestor the customer (sold to party) entry pops up but the system also suggest the requestor as well as sold to party... please let me know where am I wrong.
4. I have not touched the middleware part, however I see an error" document is being distributed changes cannot be possible" when I try to edit any incident, RFC or Knowledge article.. please guide me some steps to fix this.
5.what are the replication objects I need to consider if ineed to integrate the HR and FICO with SAP CRM.
from HR I need org structure and Employee master .
From FICO : ASsets please advise.
Appreciate if any one could answers these quieries.... thanks in advance.