Hi,
Ability to choose between default screen as Inbox or Customer Identification when clicking on the END button.
A majority of agents directly work on orders that are assigned to them, and therefore want to be directed automatically to the Inbox when they click on the End button after working on and saving the service order, instead of being directed to Account Identification, and then making a click to the Inbox. Therefore the agents want the ability to chose between either the customer identification/inbox screens to which they need to be directed to when they click on the End button. This setting is required on similar lines to the personalize settings where they need to have the ability to switch back to the other screen at a later point if they want to, therefore this isnt a one time setting, nor to be given as an option each time we select the End button, its in between the two. If we cannot do via Personalize, then alternate solution options to achieve the same.
Regards,
Senthil