Just check which channel is assigned to transaction type '0005'.
Transaction type 0005 is for send email from web UI.
If 'GUI CRM WebClient UI' channel is not assigned then assign it.
Then it will work properly.
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Channel:
SCN: Message List - SAP CRM: Webclient UI - Framework
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Channel Details:
- Title: SCN: Message List - SAP CRM: Webclient UI - Framework
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