Hi Nicolas.
From what I am understanding, the proposed requirement is that the user clicks the Interaction Record Link, fills the Description field and modifies the Pick Lists and clicks SAVE.
Here's my IR screen, with the fields/pick-lists to be reset:
The proposed solution is that the development must clear the Description field and reset back the pick lists to their original values just before going into the Interaction Record.
The idea is that the view must be ready to save another Interaction/Business Transaction. (Sorry I'm not sure if they are the same thing)
Hopefully I've cleared things up
Thank you.
Aldo.