Re: CRMCMP_IC_FRAME & EH_ONFORWARD Call don't want to save all the transaction

Hi All,

I trying to read the complaint data in EH_ONFORWARD event in CRMCMP_IC_FRAME component.

This will trigger when IC agent click on End interaction button with IC Agent role.

For reading the lr_entity in above component and method I don't have any context nodes and model associated with the component CRMCMP_IC_FRAME.

So I am not sure how we can read lr_entity data without knowing context node..

I tried using BTOrder but getting syntax error.saying BT order is unknown.

data:  lr_bol_core     TYPE REF TO cl_crm_bol_core.

          lr_entity  TYPE REF TO cl_crm_bol_entity.

                lr_bol_core ?= cl_crm_bol_core=>get_instance( ).

               lr_entity ?= me->typed_context->btorder->collection_wrapper->get_current( ).

I thought of using ir_iterator also getting the same error for context node.

so is there any other way to do this.

I appreciate your help on this.

Thanks,

Sarcrm