Hi Gurus,
We have a requirement where client has ask us for a shortcut in agent
inbox. in the present scenario user open the email from agent inbox result view and
check the content of email and navigate back to inbox screen and select the record
and finally click the interact button to create an interaction but user want the
interaction button to be Accessible from the email screen instead of navigating back and remaing stuff.
For this I bypassed the process like I placed a button in email screen
and in the event handler I called the back functionality,it takes me to inbox
screen and then in do_prepare_output I called the event handler method(INTERACT
button event handler).
And I debug the code it seems everything working fine and interaction
record also created but problem is with
navigation.screen is navigating to inbox result screen where as in standard on action of interact it will
navigate to user identification and interaction record screen.
Can please advise is this approach is good to go or any
other way to do this.
Thanks,
Rakesh.