Hi Arden,
We have 1 Action Definition associated to Action profile ZXXXX(BUS2000223)
Start Condition :
CRM Service Request.User Status = XXXXX and "ZXXDate" ≤ Current Date
Optimization Rule: ZXXXXXXXXX
When you say "Also check the logs for any locking issues as this will also impact on the performance"
you mean , validate TX SM37 (spool) , and SLG1, or how I can further confirm this?
thanks for your support