Dear Experts,
we are using SolMan 7.1, and having a question regarding the "New" button in the result list of the "Search":
When this button is clicked, three different things can happen, depending on the type of search ("Incident", "Incident Templates", ...):
1) a new transaction is created, without popup (type "Incident" --> directly created: ZMIN)
2) a popup with 2 or more entries appears (type "Incident Templates" --> in popup displayed: ITIT, SMIT, ZMIT, SMRT)
3) a popup with only 1 entry appears (type "Service Requests" --> in popup displayed: ZMRQ)
When I understand note 1918666 correctly, the not desired transaction types should be set to "Inactive" to disappear. For some types this seems to be correct, for others not. For example: for Incidents, directly the transaction type ZMIN is created, without popup (but SMIN and ZMIN are both active).
So I have additionally checked the entries in DNO_CUST04.
- For Incidents, the entries PROCESS_TYPE and PROCESS_TYPE_ADD are responsible --> only one entry PROCESS_TYPE = ZMIN exists
- For Incident Templates, the entry PROCESS_TYPE_TEMPL is responsible --> only one entry PROCESS_TYPE_TEMPL = ZMIT exists
- For Service Requests, the entry SERVICE_REQUEST_TYPE is responsible --> only one entry SERVICE_REQUEST_TYPE = ZMCR exists
Does anyone know, how to control, which entries are displayed? Obviously the "Inactivation" is not the only way, to hide transaction types in the list. Or why is active transaction type SMIN not displayed, although it is "Active"?