Dear Alberto,
I think what you're missing in step 2 is the setting in the Workflow field which must be "Transfer Responder to Channel". I hope you've done all the workflow related customizing.
Best regards
Gregor
Dear Alberto,
I think what you're missing in step 2 is the setting in the Workflow field which must be "Transfer Responder to Channel". I hope you've done all the workflow related customizing.
Best regards
Gregor