Hi
Just in case .... you use IC_WEB and Agent inbox and you want to redetermine the Partner in the transaction.
If the group responsible is not updated when reserving a transaction in Agent Inbox ...
After the agent reserves a transaction in Agent Inbox, the agent is set as the employee responsible for this transaction but the organization where the agent belongs to is not set as the group responsible for this transaction.
Resolution:
There are two options:
The agent must be assigned to a business role via organizational model.
In TCode PPOMA_CRM, you can assign your user to an organization unit and assign the business role to this organization unit.
If you do not want to assign the business role to an agent via organizational model, you can implement the BADI CRM_IC_INBOX_BADI.
You can create an implementation of this BADI method DETERMINE_GROUP_RESPONSIBLE. In this implementation you can contain the logic to determine the group responsible suiting your needs. More documentation on this BADI can be found in SPRO > IMG > IC WebClient > Agent Inbox > BAdI:Agent Inbox.
Tal.