Re: Missing inbound Email body Text

Hello Rajan,

you want to attach email details under newly created service order right for this case there is one class CL_CRM_ERMS_UTILS in that there is a static method LINK_IR_EMAIL so use this method.

here email id should be your inbound email_id and lr_guid is your service order guid.

ex : call method cl_crm_erms_utils=>link_ir_email

         exporting

            email_id  = lv_email      " email guid

            lr_guid    = lv_guid        " service order guid

            ls_so      = abap_true.

Thanks & Regards,

Srinivas.