Hi Experts,
We are Forcefully changing the status( Backward or forward) of Change requests or Change documents through a custom report. We want to write some text in general note that we have done the forceful change from such and such program. I am able to change the status successfully
I am trying the template of CRM_SOCM_SERVICE_REPORT. At line no 813 it calls the method to change it forcefully even this report does not write any text if changed forcefully.
I have tried CRM_ORDER_MAINTAIN also to add the text but that is also not working.
If anyone has worked on such scenario please let me know what things are missing or tell me if you need any more information.