I'm not quite sure how to explain the issue but if you look at the pictures it is clear. We believe the user has changed something in 'Personalize Settings', 'Personalize Layout', or within Internet (IE8) settings, or???
NORMAL layout looks like
We have tried to go in and reset to default; it is not local to a specific computer. No other users are having issues.
We have looked at 'Configure Page' and 'Tools' but cannot duplicate.
The user does not have the 'Configure Page' option. It is in Production and the system is locked for configuration.
Any direction would be appreciated!
Valerie